A list of some of the Frequently Asked Questions has been compiled below. If you'd like to ask your own question, simply click on the Help menu item. Fill in your contact information and question and we'll get back to you with an answer.
Q: Who is permitted to access the Westlake website?
A: The full features and content of the Westlake website are restricted to the residents of the community. The website home page, prior to signing in, is open to both guests and residents. It contains general information and links. Residents must first register with the website to validate that they are residents.
Top of Page
Q: I am a resident of Westlake. How do I register with the website?
A: On the home page click on either Sign In in the upper right corner of the webpage or the Resident Sign-In link on the right side. Now click on the Sign Up Today link on the right side of the Sign In webpage. You will now see the registration Sign Up page which has four sections that must be filled in. Shown below are the basic steps needed to register with the website. Click here to view a detailed set of instructions which can be printed or saved to your computer.
Step 1: Requires your name and address exactly as it is shown in the current printed version of the Westlake Directory. Be careful with the street name entry as the Westlake Directory did use abbreviations, e.g. Ln, Dr, Rd, etc., so check to be sure. If it is not correct the registration will be rejected. Please do not use all uppercase as this will affect the verification of the information.
Step 2: You will now assign a name to be used when you sign in. It can be any name you want but it cannot be one that is already in use by another resident. It is suggested that you use your email address. However if someone else in your household has already used it for their sign in name then you will need to choose a different name. You will also enter in the desired password twice. The password is case sensitive
.
Step 3: Enter your email address. This particular entry does not care if it has already been used by anyone else. It is only for emailing purposes. Also select how you would like to receive any future notifications: email, mail, or both. Currently this option is not in effect, but it is intended for future use.
Step 4: The final step is to Agree or Disagree with the terms of acceptance for the use of the website. If you accept the terms simply click the Accept button and your registration will be validated.
The validation will check the name and address entries to match what already exists on file, and be sure that the sign-in name is not in use by anyone else. If there is a problem you will receive a validation error indicating the problem. Correct the entries and try again.
Click here to register now.
Top of Page
Q: How do I change my Password or Sign-in name?
A: After you have signed into the website your can change your password or sign-in name. First click on My Profile in the upper right corner of the webpage. You will now see the overall profile webpage for your yourself and others in your household.
Click on the Edit Sign In Information button that is just below your name. You will now see the webpage containing your sign in information. Change your sign-in name and/or your password. If you change your password you will need to enter it twice to validate the entry. The rules for sign-in names is that they can be used by only a single resident. If anyone else is already using it then you will need to pick a different name.
Be sure to click the Save button when you are done.
Top of Page
Q: How do I change my individual contact information such as email and telephone numbers?
A: After you have signed into the website your can change your profile information. First click on My Profile in the upper right corner of the webpage. You will now see the overall profile webpage for your yourself and others in your household.
Click on the Edit button that is to the righ of your name. You will now see the webpage containing your sign in information.
Change the personal information as needed.
For the How to keep in touch information change the information as needed. IF YOU DO NOT WANT A PARTICULAR piece of information shown in the directory be sure to uncheck the Directory Display box to the right of the entry. This will prevent other residents from seeing this information in the website directory. Management will still be able to view this information.
Top of Page
Q: I am having a problem with the website. To whom and how do I report it?
A: Simply click on the Help button and you will see a webpage where you can provide all the necessary information about the problem. Be sure to enter your name and email address so that we can contact you. We will try our best to get back to you within 24 hours when possible.
Top of Page
Q: Where is the website's Resident Directory and how do I find someone using it?
A: To find the Resident Directory place the cursor over the Stay Connected menu item until the submenu expands below it, then click on the Resident Directory sub-menu item.
Top of Page
Q:The clubhouse has the kiosk display in the lobby. Is it possible to see it from the website?
A: To find the Kiosk Presentation place the cursor over the Stay Connected menu item until the submenu expands below it, then click on the Kiosk Presentation sub-menu item. To view the presentation click on it to advance slides or scroll down far enough to see the control bar immediately below it that allows you to advance to any slide (using the slider) or advance singly forward or backwards.
Top of Page
Q: What online forms are available to me so I can take advantage of not having to go to the property management office to fill out the paper forms?
A: The full list of online forms can be found by cursoring over the Resident Services menu item until the submenu appears below it, then cursoring over the Forms item in the submenu, finally clicking on the Online Forms menu item that now appears to the right,
The most frequently used forms that are available are:
Resident Input Form (RIF)
Classifieds Submission
Resident Info Add - Delete Form
Vehicle Registration/Removal form
Visitors Authorization Form
Top of Page
Q: Are there other forms that can be downloaded?
A: The complete list of downloadable forms can be found by cursoring over the Resident Services menu item until the submenu appears below it, then clicking on the Forms submenu item. This will take you to the Forms webpage that will have links to the online and downloadable forms. Click on the link Click here to go to the Printable Forms......
Top of Page
Q: I need to contact one of the clubs. Where can I find the contact list for all the sanctioned Westlake clubs?
A: There is a complete listing of all the Westlake Clubs and contact information on the website. To access the list click on Clubs and Activities on the main menu.
Top of Page
| 
